End to End Customer Experience (E2ECE)

This Application reflects the End to End Customer Experience “E2ECE” and is designed to provide periodic automated testing for various services such as Speed_Test and Video_Streaming.

This Application examines the point of view of the end user, mainly oriented to analyze the performance of the network and the media involved.

With Speed and video quality testing you can measure important KPI’s like, Downloads, Uploads, Latency, Bitrate, Framerate, Resolution, Buffer Health and Radio KPI’s such as Cell id, LAC id, Network Type, Signal Strength and many more…

Additional test cases are frequently added.

All Results_ KPI (Key Performance Indicators) are stored locally and the data can be exported as CSV files and shared.

Please note that Speed test is based on Fast.com measurements.

Subscriber loyalty hinges on that crystal-clear HD call or glitch-free video streaming, and poor End to End Customer Experience “E2ECE” can lead to loss of reputation, decreased customer loyalty and ultimately missed revenues.

End to End Customer Experience “E2ECE” related also to voice quality, CLI delivery, streaming latency, network coverage, all these KPI are available here “E2ECE”